Our policy lasts 7 days after the date of delivery. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase.
Please send us an email at email@example.com to start the return process.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.
Any item that is returned more than 7 days after delivery will not eligible for refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ artluvr.com.
We do not offer exchanges due to the high cost of shipping items this size.
Our packages are shipped from Dubai, United Arab Emirates.
Standard Shipping: approximately 3-14 business days
Shipping times are approximate and depends on where you are located.